At Velqixa, we are committed to providing high-quality digital solutions and a smooth experience for our clients. This Return & Refund Policy explains the terms related to refunds, cancellations, revisions, and project adjustments.
1. Service-Based Policy
Velqixa provides customized digital services, including website development, UI/UX design, product research, SEO analytics, online marketing, and technical support.
Because our services involve customized planning, design, development, and professional work, refund eligibility depends on the specific project, its current stage, and the circumstances involved.
2. Refund Eligibility
A refund request may be considered when:
- The project has not yet started and no work has been delivered.
- Valid circumstances prevent the project from being completed.
- The refund request follows the agreed project terms.
Each request will be reviewed individually based on the project scope, completed work, and resources already invested.
3. Non-Refundable Situations
A refund may not be available when:
- Work has already been completed or delivered.
- Significant work has been completed and the client changes the original requirements.
- Project delays are caused by missing information, approvals, or responses from the client.
- Designs, services, digital assets, or other deliverables have already been provided.
- The client chooses to discontinue the project after work has started.
4. Project Cancellation
Clients may request cancellation before a project begins. Once work has started, cancellation terms will depend on the amount of work completed and resources already used.
Any applicable refund will be determined after reviewing the project’s progress and agreed terms.
5. Revisions & Changes
We aim to deliver solutions that meet the agreed requirements. Clients may request revisions within the original project scope.
Additional revisions, new features, or requirements outside the agreed scope may involve additional charges and changes to the project timeline.
6. Refund Processing
If a refund is approved, it will generally be processed through the original payment method or another mutually agreed method.
Processing times may vary depending on the payment provider and transaction method.
7. Third-Party Services
Projects may involve third-party services such as hosting, domains, software, plugins, subscriptions, or other digital tools.
Payments made for third-party services may not be refundable once those services have been purchased, activated, or used.
8. Policy Updates
Velqixa reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page with an updated date.
9. Contact Us
If you have questions about this Return & Refund Policy or would like to request assistance, please contact us:
Email: info@velqixa.com